Our Awards

Striving to be the best 

Celebrating our success

In recent years, we’ve been shortlisted for more than 27 awards, including being crowned Personal Lines Insurer of the Year at the British Insurance Awards for three consecutive years in 2021, 2022 and 2023, and at the Insurance Times Awards in 2023.

Our dedication to excellent customer service has also seen us achieve The Institute of Customer Services (ICS) coveted ServiceMark accreditation. We’re also immensely proud to be recognised for our commitment to building a workplace with outstanding people practices, being certified as a Top Employer in the UK in 2022, 2023 and 2024.

Award winning people practices

Top Employer

Certified as a Top Employer 2022 ,2021 and 2024 in the UK for our HR policies and people practices.

Insurance Times Awards 2022

Gold in the Insurer Diversity and Inclusion Excellence category in recognition of our successful programme that led to a significant increase in the number of women being employed in senior management positions.

Gold in the Excellence in Professional Development category in recognition of our mixed digital and in-person approach to professional development.

Bronze in the Excellence in Professional Development category for our Underwriting Development Programme.

Award winning customer service

Southwest Contact Centre Awards

Most recently awarded Best Contact Centre of the Year in-house 2023, in 2022 we took home
Best Support Team, Best Customer Engagement, and Best Transformation Programme. 

Service Mark 2021-2024

Recognised by the Institute of Customer Service for an excellent level of customer service since 2021. ServiceMark is an independent and national benchmark of an organisation’s achievement in customer service.

European Contact Centre and Customer Experience Awards 2021

Gold in the Operational Effectiveness Awards, for Most Effective Improvement Programme and Silver in the Customer Experience Award, for Best Customer Experience Redesign.

UK Customer Experience Awards 2021

Silver in the Best Customer Service Award at the largest customer awards event in the UK.
Man on telephone

Award winning business

British Insurance Awards  

Awarded Personal Lines Insurer of the Year three consecutive years in 2021, 2022 and 2023.

Insurance Times Awards 

Voted as Personal Lines Insurer of the Year 2022 and 2023 by brokers and industry experts.

In 2022 we were shortlisted for the Customer Experience Award and Claims Initiative of the Year, in recognition of our continued focus in these areas. In 2023 were also shortlisted for the Broker Partner of the Year and a Professional Development Award.


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